1. Definitions
- Expand Health Ltd ("Expand"): The company providing the mobile application. Company Number: 14728574. Address: 77 East Road Studio Shoreditch Bsl, London, N1 6AH.
- App: The mobile application developed and operated by Expand, which allows End-Users to connect with their Clinician, receive personalized health programs, integrate wearable devices, analyze biomarkers, and schedule appointments.
- Clinician: Your health coach, practitioner, or clinic with whom you are connected through the App.
- End-User: The individual who downloads and uses the App.
2. Introduction
Welcome to Expand. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App"). Our App allows End-Users to connect with their Clinician, receive personalized health programs, integrate wearable devices, analyze biomarkers, and schedule appointments.
3. Information We Collect
When you register an account on the App or use the Expand services, we collect information about you, which directly or indirectly identifies you, as well as other personal information about you. You consent to us processing your personal information as set out in this policy.
a. Personal Information
- Health Information: Customized health plans, biomarker data from blood tests, and other health-related information provided by your Clinician.
- Device Information: Details about the wearable devices you connect to the App and the health metrics they provide.
- Contact Information: Name, email address, phone number, and other contact details you provide to us.
b. Usage Data
- App Usage: Information about how you use the App, including your interactions with the App and the features you use.
- Device Data: Information about your mobile device, such as device and network information, device model, operating system, and unique device identifiers.
c. Appointment Data
- Scheduling Information: Details of appointments booked with your Clinician through the App.
4. How We Use Your Information
We use the collected information to:
- Provide and maintain our services and access to the App, including personalized health programs and biomarker analysis.
- Sync and integrate data from wearable devices to enhance your health tracking and monitoring.
- Facilitate the scheduling of appointments with your Clinician.
- Improve the functionality and user experience of the App.
- Secure our systems, prevent fraud and help us protect the security of user accounts.
- Track your use of the App through the use of cookies and compile de-identified statistics.
- Communicate with you regarding your health programs, appointments, and other relevant updates.
- Train and update our artificial intelligence model.
5. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except with your prior express consent and as described below:
- With Your Clinician: Your health information and program details are shared with your designated Clinician to provide personalized care.
- With Service Providers: We may share information with third-party service providers who assist us in operating the App and providing services.
- For Legal Reasons: We may disclose your information if required by law or in response to legal processes.
6. Destruction of Personal Information
We will delete all personal information, insofar as it relates to you when we receive a written instruction from you to do so unless we are obliged by law or under our obligations to you to retain such information. We will destroy or delete any personal information that is no longer needed by us for the purpose it was initially collected, or subsequently processed.
7. Data Security
We implement appropriate, reasonable security, technical and organizational measures to protect your information from unauthorized access, misuse, disclosure, alteration, and destruction.
- GDPR Compliance: We adhere to the General Data Protection Regulation (GDPR) for End-Users in the European Union.
- HIPAA: For End-Users in the United States, we apply HIPAA Security Rule safeguards to protected health information, including encryption in transit and at rest, access controls and audit logging, and we enter into a Business Associate Agreement with the practices we serve.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
- Restrict or Object: Restrict, object to or withdraw your consent to processing of your personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of the App or our services subsequent to any amendments having been made constitutes your acceptance of the Privacy Policy as amended.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Expand Health Ltd
77 East Road Studio Shoreditch Bsl
London, N1 6AH
Email: support@expand.health